First, download the KABU RIDE application from the Apple App Store or Google Play Store, and complete the registration process before placing an order.

1. Click the “Ride” button on the app’s home page or “Where to?” to edit and confirm your departure and destination, and then proceed to the next step.
2. Select the service type/vehicle type, choose your preferred driver language, and select and fill in your payment method.
3. Click “GO NOW” to request a ride immediately, or click the “clock” icon to select a scheduled time and then click “Schedule Order” to request an order.

After a driver accepts your request, you can view their information and vehicle details. Please wait patiently for the driver to arrive at your departure location.

You can manage and add payment methods within the “KABU Wallet” feature in the KABU app. Simply select the payment method you have added when placing your order.

KABU RIDE currently accepts the following payment methods:

• Credit cards such as Mastercard, Visa, and American Express
• Debit cards with Mastercard or Visa logos issued by major Canadian banks
• WeChat Pay
• Alipay
• Apple Pay
• KABU Balance

After entering your destination and selecting your service type, click the “clock” button next to “GO NOW” to choose your desired departure time. You can reserve a trip up to 48 hours in advance. If you need to change the departure time before placing the order, you can click on the current departure time on the page to select a new time.

KABU Points is a loyalty program to thank users for their continued support. KABU users can earn points by using KABU RIDE’s ride-hailing services and redeem KABU Points for KABU Balance to pay for KABU RIDE trips.

How to earn:

• Earn 1 KABU point for every $1 spent on KABU
• Collect bonus points by redeeming codes from our exciting events

How to redeem

Simply go to your KABU Wallet in our app to redeem your points and use your KABU Balance as a payment method when taking a KABU ride.

500 points = $5 value KABU Balance

1000 points = $10 value KABU Balance 

2000 points = $20 value KABU Balance

Accumulate more points to redeem more KABU Balance and enjoy free rides with KABU! 

And don’t worry if your balance isn’t enough – you can easily top up your account beforehand. Join KABU Rewards now and enjoy the ride!

Kabu Balance is a quick payment method offered by Kabu Ride, which provides users with a more convenient and fast service experience. Kabu Balance will never expire and can be used to pay for Kabu Ride services or future services offered by Kabu. Users can also earn additional balances by redeeming points or topping up their balance, saving more on their daily transportation expenses.

If you lose an item during a KABU ride, you should contact the driver or our customer service promptly via the app’s trip history or by emailing help@kabu.ca with details of the lost item, your contact information, and your address.

1. If the driver returns the item to you immediately, you will need to pay for the fare from their current location to your location.
2. Alternatively, KABU can mail the lost item back to you after receiving it from the driver at our office, with a mailing fee of $15.

Please note that the return time may be affected due to the driver’s personal schedule. Each KABU driver is an independent service contractor, and both KABU and drivers are not responsible for lost items left in the vehicle after the ride. Although we are always here to help, we cannot guarantee that your lost item will be found and delivered to you.